Frequently asked questions
A: At Finishline Graphics, we've streamlined the "Locker Pick up" process to make it as convenient and efficient as possible! When your order is ready, we will send you a notification via email, along with the locker number where your items are stored. Simply come to our location, find your locker, and voilà – your custom prints, sublimated items, apparel, or engraved pieces are ready for you to take! No waiting in line, no hassle – just grab and go at your convenience. We’re excited to offer this effortless pick-up option to better serve our incredible customers. Enjoy the seamless and speedy service from FinishLine Graphics!
A: The turn around time for orders at FinishLine Graphics depends on the project type. DTF Transfer orders are completed the same day if placed by 10 AM (Monday through Saturday). Standard print jobs like posters, banners, and signage typically take 3-5 business days. More complex services, such as sublimation printing, custom apparel, embroidery, and laser engraving, require 7-10+ business days. We also offer rush services for an additional fee. For an accurate estimate, please contact our customer service team.
A: Shipping times for orders from FinishLine Graphics vary based on your location. To view specific UPS Ground shipping transit times from our facilities, visit https://www.finishline.graphics/shipping-transit-times. Please note, DTF Transfers are not shipped from our Oregon location. This helps us maintain high standards for all our services, including sublimation, apparel printing, embroidery, and laser engraving.
A: If you are not receiving the confirmation emails from FinishLine Graphics, please first check your spam or junk folder. Sometimes, our emails may mistakenly end up there. If you find our emails in the spam folder, mark them as safe to ensure our future communications land in your inbox. Additionally, add no-reply@my.store-emails.com to your email contacts or safe sender list. Making these adjustments helps ensure you receive all important updates and notifications about your orders with us.
A: To log in for points at FinishLine Graphics, simply visit: https://www.finishline.graphics/loyalty. Create an account if you haven't already. Once logged in, your points will be automatically displayed and applied at checkout. This ensures you can easily track and redeem your loyalty points for our wide range of services, including large format printing, sublimation, apparel printing, embroidery, and laser engraving.